Post by mdshohidhasan4232 on May 18, 2024 21:43:45 GMT -7
To find this new feature in your account, it's simple. Simply go to your Reports tab . On the menu on the left of your screen the Hangup Report is displayed , in the Commitments category . Finally, this new data is naturally added to your existing reports. highlight slidebar report hung up How can we best understand this new report? Before getting started, make sure you have identified the different pages of your virtual application with tags ! These are the ones that will allow you to follow the caller's journey and thus make the most of this functionality.
highlight tag report hung up How to Pitcairn Email List optimize your IVR based on the HangUps report? The HangUp Report is as follows You will discover a table which lists all of your hangup calls according to the applications currently used, as well as previously configured tags. Added to this is a graph which shows the distribution of hungup calls, over a given period, for tags by default, the which have the most hungup calls.
In the example above, we notice that of the calls were hung up following the menu. following the closure announcement. How to interpret this data? Several hypotheses can arise after reading these statistics. We give you some examples Some of your callers hung up before being connected your closing announcement inviting you to call back later is completely understood.